Privacy & Policy

LABINDIA CUSTOMER PRIVACY STATEMENT

LabindiaAnalytical Instruments Pvt Ltd. and its subsidiaries (also referred to in this document as “LabindiaAnalytical Instruments Pvt Ltd”, “Labindia”, “we”, “our” and “us”) are committed to protecting and maintaining your privacy. This privacy statement (“Privacy Statement”) is designed to make you aware of our privacy practices when you use our website and client portal at www.labindia-analytical.com (the “Website”) or interact with us offline in relation to providing or receiving goods and/or services. To make this notice easy to access, a link to it is available on the bottom of every Labindia web page.

If you wish to contact Labindia regarding your personal information or this Privacy Statement, please contact us by one of the methods listed below:

  • Email: sales.mfd@labindia.com
  • Mail: 201, Nand Chambers,LBS Marg, Near Vandana Cinema,Thane (West), Maharashtra, India 400602.
  • Phone: +91-022-25986000 / 6110

This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our Website.If you do not agree with this Privacy Statement in general or any part of it, you should

1. WHAT INFORMATION WE COLLECT

1.1 Customers and Vendors

During the course of your relationship with us, we collect personal information such as your name, postal address, telephone number, fax number, e-mail address, contact and billing information, transaction history (including order, lead, demo and service/repair history) and credit card or other financial information.Through your in-person communications and/or online interactions with Labindia, we will ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. We will combine the information you provide to us through different communications and contact channels, such as combining data collected online with information provided offline. In addition, personal information will be required to determine access eligibility for certain restricted parts of our Website.If you attend any of our virtual events, we may also take audio and video recordings of your participation, provided that any audio and/or video recording will only be taken with your express prior written consent.

1.2 All visitors to Labindia websites

While you are visiting our Website or participating in our virtual events, we may collect some technical data related to your browsing session such as IP address, approximate geolocation based on your IP address, browser type and language, number of visits to our Website, and the hyperlinks you visited.We use such technical data in aggregate form without identifying you personally for Labindia’s own reporting, statistics and website enhancements, as well as for information security purposes. In addition, we use individual IP address information to derive the approximate geolocation of our users and deliver the most relevant content, and in other circumstances to direct you to the appropriate customer service/chat agent. We may have the ability to link an individual IP address to you as a customer if you have also provided us with your information while registering on Labindia.com or otherwise filling out various product, promotional and other forms on this Website.

Log Files: As is true of most web sites, we gather certain information automatically and store it in log files. This information will include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We use this information to improve services we offer you, analytics and site functionality and also to comply with legal obligations, where applicable. We do not use this data for any other purpose. Technologies such as: cookies, clear gifs, tags and scripts are used by us and our analytics companies Google Analytics and Eloqua. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We will receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We also will use Clear Gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, Clear Gifs will be tied to your personal information.

Website Tracking: We use Google Analytics, which is web analytics tools, to help us understand how users engage with our Website. Like many services, Google Analytics track your movement through our site (i.e. the pages you have seen and the links you have clicked on) and help us measure how you interact with the content that we provide. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors.You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.For more information, please see Section 7 (“How We Use Cookies”).

1.3 Visitors to Our Physical Locations

If you visit our physical locations, please note that we will collect your name; the name of your company; your reason for visiting our location; the date, time, and duration of your visit; your phone number; your email address; and your country of residence (for non-citizens) for the purposes of recording and controlling access into our offices for security and safety reasons. At certain locations, we may have a CCTV system and, thus, may also collect your video imagery for surveillance purposes. Additionally, to comply with applicable environmental, health, and safety regulations, we may ask you to undergo safety training and attest to your understanding of applicable safety standards at the facility you are visiting.In response to the COVID-19 coronavirus, we will take your temperature and ask you to complete a questionnaire regarding any symptoms you may be experiencing, your recent travel history, and any exposure to a COVID-19 positive individual.

2. HOW WE USE YOUR PERSONAL INFORMATION

2.1 General Disclosures

Labindia will use the personal information that we collect from you for the purposes set out below. As it is in our legitimate interests to be responsive to you, to ensure the proper functioning of our products and organization and to provide you with a better service, we will use your personal information as follows.

We will use your contact and sign-in information such as your name, postal address, telephone number, fax number and e-mail address for the following purposes:

  • • To communicate with you if you submit a query or request a quote.
  • • To determine access eligibility for certain restricted parts of our Website.
  • • To sign you up if you subscribe to receive our newsletter or content or if you sign up for our webinars.
  • • To provide the services to you,including providing quotes, proposals,demonstrations and generating contracts.
  • • To provide customer services to you, including set-up and installation of products, processing and investigating complaints, providing professional services, training and certification.
  • • To conduct research and development, provide quality assurance and product validation.
  • • To comply with our regulatory requirements for compliance purposes.
  • • To perform services and support on our products.
  • • To improve our services and products.
  • • To facilitate conferences.
  • • To provide user forums to discuss our products and services.
  • • To provide marketing communications to you (with your consent where required by applicable law), improve our brand management and conduct market research.
  • • To provide transactional messages to you related to inquiries you make, products or services you purchase, information related to warranty, software updates, product feedback surveys and other communications as required to facilitate our relationship with you.

We will use your Website usage information, such as your IP address, browser type, number of visits to our Website and the hyperlinks visited for the following purposes:

  • • To respond to technical or service problems;
  • • To personalize our Website and communications;
  • • To ensure content from our Website is presented in the most effective manner for you and your device;
  • • To monitor and analyze trends, usage and activity in connection with our Website and to improve our Website;
  • • To administer the Website and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
  • • If applicable, to comply with local regulations;
  • • To keep the Website safe and secure; and
  • • To measure and understand the effectiveness of the content that we serve to you and others.

As part of the legal and regulatory obligations that we are subject to, we may also use your contact, usage and payment information to comply with such obligations and to comply with governmental and regulatory decisions.We will use your personal information to better understand your needs and to provide you with a better service, including by responding to your correspondence, and providing updates on services and benefits.Whenever we collect credit card numbers or other financial data, the data is only used for payment processing and the data is not retained for any other purpose.If you visit our offices or physical facilities, we will use your personal data for the purpose of ensuring the security and safety of our locations and the health of our employees, contractors, and other visitors at our locations.

2.2 User Forums

The Website may contain areas where users can transmit or post communications, for example on blogs, chat rooms, bulletin boards or user forums. You should be aware that any personal information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in such public areas.

2.3 Marketing Communications

To the extent permitted by applicable laws (including only with your consent where required by applicable laws), we will send you periodic marketing messages from Labindia, including newsletters, promotions and special offers. We will use your name, postal address, telephone number, fax number, social media profile and/or email address to send these messages to you. You are able to opt out of receiving such messages without any negative effect to your relationship with Labindia by following the unsubscribe instructions included within this Privacy Statement and included in each marketing message. Please keep in mind that if you choose not to receive these marketing messages, you will continue to receive transactional messages from Labindia about recent transactions, including request for quotes, purchases and software updates. We also reserve the right to contact you when we believe it necessary, including where required by law.The choice to opt out of promotional emails will be offered at the bottom of our online communications to you.

3. WHERE AND WHY WE TRANSFER YOUR PERSONAL INFORMATION

We share your information with selected recipients. These categories of recipients include:

  • • Cloud storage providers to store the personal information you provide and for disaster recovery services;
  • • Service providers that provide us with customer relationship management services;
  • • Services providers that provide us with survey services;
  • • Service providers that provide us with market research and digital marketing services;
  • • Agents and suppliers that provide us with technology and other professional services;
  • • Authorized service providers including for field service engineering;
  • • Distributors of our products and services
  • • Sales management services providers that provide us with SaaS services;
  • • Services providers including that provide us with invoicing services;
  • • Our professional advisors, auditors and business partners; and
  • • Support providers to provide customer support services.

4. HOW LONG WE STORE YOUR PERSONAL INFORMATION

We will retain your personal information for as long as is necessary for the business purposes for which your personal information was collected. The length of time we keep your personal information may vary depending on the legal basis for processing your personal information, our regulatory obligations (e.g., compliance with healthcare, financial, tax, employment, and social security regulations), and our need to establish, exercise, or defend legal claims. Additionally, we follow our contractual rights and responsibilities with respect to processing and retaining personal information. Please note that, if we process your personal information on the legal basis of your consent and you withdraw your consent, your personal information will not be retained unless another legal basis for retaining your data has been established and communicated to you.

5. HOW WE KEEP YOUR PERSONAL INFORMATION SECURE

Labindia is committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and organizational measures to safeguard and secure it.Unfortunately, the transmission of information over the internet is not completely secure. We cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

6. HOW WE USE COOKIES

6.1 What is a Cookie?

A cookie is a text file containing small amounts of information stored on your computer’s hard drive when you visit a webpage. Session cookies are erased when the user closes the web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted. Cookies will also be set by third parties operating on our behalf (e.g. to help us analyze web traffic or to improve your web navigation experience).

6.2 Types of Cookies We Use

We use the following types of cookies on our Website to help us analyze web traffic, to improve your web experience and to better target our marketing of products and services:

  • • Strictly necessary cookies, which are essential in order to enable you to move around the website and use its features.
  • • Performance cookies, which collect information about how you use the website, for instance which pages you visit most often.
  • • Functionality cookies, which allow the website to remember choices you make (e.g. remembering your user name, language or the region you are in) and provide enhanced, more personal features.
  • • Advertising cookies, which are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

To facilitate the analysis of web traffic, an ID is assigned to help us uniquely identify you each time you return to our Website.

6.3 Why We Use Cookies

By gathering and remembering information about your website preferences through cookies we can provide a better web and marketing experience. Specifically, cookies enable us to:

  • • Tailor our Website’s operation to your needs, likes and dislikes.
  • • Provide an automated log-in process as a convenience for previously registered customers, ensuring that you will be identified accurately and linked with your registration data.
  • • Ensure you are not surveyed multiple times during your visit(s) to an Labindia website.
  • • Provide a better web experience by letting us monitor what is working and what is not.

6.4 Third Party Cookies

We also partner with third party ad networks to either display advertising on our Website or to manage our advertising on other sites. You may receive advertisements based on information relating to your access to and use of the Website and other websites or online services on any of your devices, as well as on information received from third parties. Our ad network partners place or recognize a unique cookie on your browser, including through the use of pixel tags. They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

6.5 How to Manage Cookies

As a user you have the ability to accept or decline the use of cookies. Where required by law, Labindia indicates its use of cookies through a prominent banner on our Website. Cookies can be removed explicitly using functionality built into most web browsers and you can refuse to accept cookies by activating this setting on your browser. You can also set up your web browser to notify you of cookie placement requests, to ask for permission to accept them, or to decline cookies completely. For information on how to adjust your browser regarding cookies, please visit:

Microsoft Edge: https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide-chromium/storage/cookies

Firefox: https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox

Chrome: https://support.google.com/chrome/answer/95647?hl=en

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Opera: https://www.opera.com/browser/tutorials/security/

If you choose to decline cookies, parts of the Website will be unavailable to you.

7. ADDITIONAL INFORMATION

7.1 Links to Third-Party Websites

Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Labindia Website. Labindia has not reviewed, does not control and is not responsible for these websites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, any information, software or other products or materials found there, or any results of using them. If you decide to access any of the third-party sites linked to Labindia’s website, you do so entirely at your own risk and acknowledge that there might be risks that are not controlled or otherwise related to Labindia’s activities.

7.2 Use of the Website by Minors

The Website is not directed to individuals under the age of sixteen (16), and we do not knowingly collect personal information from inpiduals under 16.

7.3 Changes to the Privacy Statement

This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. We reserve the right to modify this Privacy Statement at any time by posting the revised policy on our Website and updating the date the statement was last revised at the start of this Privacy Statement, so please review it frequently. If we make material changes to this Privacy Statement, we will notify you by email or by means of a prominent notice on our home page.